In the mornings at Baltimore School for the Arts, all the music students (150? 200?) gather in one of the recital rooms and sing. When my daughter shadowed there, this morning exercise was the standout part of the day. Though the word is overused, awesome describes the power of so many voices, whether in unison or in delicious harmony.
The collective voice is why I put it out there.
Not all of it, mind you. But I believe that you don’t get what you want by blowing a dandelion clock toward the heavens. (And you don’t get anything you’d be proud of by blowing someone behind the shed.)
So when I want—or need—something, I just say it. A lot. That covers anything from broken plates to words for a poem to collective prayers. And I believe a collective prayer is as tangible a thing as the broken dishes that compose my mosaics and the words that compose my poems. It’s why when my dad is in the hospital and not getting better, like now, I tell the universe.
My universe comprises, at least, 672 Facebook friends. It’s not a lot of people by any measure (a close friend of mine who is on top of every trend decades before anyone else has 3,406 friends). But I know almost all of them. And I make an effort to engage them in some kind of meaningful discussion or to puff up some small talk and make it personal; you won’t find a mere “happy birthday” from me on your special day.
It’s deliberate, but it’s not calculating. I engage people I like and respect, and my reward is another beautiful voice in the chorus of people pulling for me to get my book published, my dad to get well, my husband to keep playing guitar, my daughter to grow with poise and grace, and my best dogs to go in peace.
I don’t believe in a capital-g god, but I do believe in synchronicity (and most of the Police’s body of work—worth a listen if they’ve been long neglected by you). Sometimes you get messages from the darnedest places: your iPod on shuffle—in a Police song, in an email from a long lost friend, in a dream, in the sound the wind makes when you leave your window down a crack. I listen to these.
Maybe this is an apology to the people who think I over-share. If it’s a sign of strength and independence to ignore what others think, it’s a sign of stubbornness and arrogance, too. We should be respectful of others’ opinions, and our minds should be open enough that we can change them when we have new information. We should be changing every day. You never step in the same stream twice.
But there’s a solution to the annoying over-sharer that doesn’t include unfriending (or defacing, as some call it). Because I have already learned that asking for what I want brings favorable results most of the time. Putting it out there brings sandwiches to my dad in the hospital. It brings my family hot meals after my back surgery. It brings me poetry. And, best of all, it brings a chorus of hope and love and strength, and I can feel it—even without 100 likes and 58 comments.
Last week was the much-anticipated, sleepless high-school acceptance week. I wanted my daughter to be accepted to Baltimore School for the Arts. I know she will thrive there, because I know how driven and how focused she is. I remember being at Goucher and hearing the grad students in my program read. I thought: They are all so good! They can’t have made the one mistake with me! I want her to feel that kind of self-respect. So I share the things about my daughter that amaze me, and I say out loud every day that she is a prize. I tell any of the 672 friends on Facebook who are listening so they can charge the air.
Do I believe that all those voices had a part in my daughter’s acceptance (one of 125 out of 1,200+ applicants)? Her talent and brilliance clinched it. But yes! Those voices found a way to imbue her performance with a little bit of magic.
And when those judges drove home from work, they cracked their windows, and the wind said, “Serena.”
Showing posts with label serena. Show all posts
Showing posts with label serena. Show all posts
Sunday, February 19, 2012
collective voices
Thursday, January 13, 2011
I made this.
The first time I saw the press-kit photo of Jimmy Page on the wall of the School of Rock, I was in love. Not with Jimmy, though his sloppy, many-layered solos and his squinty eyes are timeless and sexy. With the suit, the suit of dragons and poppies. It's not a suit just any man can pull off, especially without good reason.
But a girl? A girl could wear the hell out of that suit! So when Serena signed up for the School of Rock's Tribute to Led Zeppelin, I knew what had to be done—and, true to form, I waited until the last minute to get on it. Last Saturday, with a week to go, I dragged a friend to some thrift shops in search of white pants and a white jacket, and when I blew ten bucks on three pairs of too-tight white jeans, I dragged my kid with me to the Belair Road Goodwill. I hit the jackpot.
In case you want to know the details so you can try this at home (and you can!), I did a Google search for "dragon" and "dragon art" and "dragon clip art" and "dragon suit" "jimmy hendrix." I didn't find a single beast I liked, so I combined the perfect clip-art dragon head with the body of some guy's back tattoo, using a cut-out filter to turn the photo into art. When I liked the results, I printed the dragon out (it took four transfers—it's about 26" long) three times, and ironed it on the clothing. I did the same thing with some clip-art poppies. Then I painted over everything with fabric paint, slopping some glitter-filled house paint on the dragon scales.
Every day, my daughter walks by the pants hanging on the door of the armoire in the living room, and she says, "Those are some fucking awesome pants."
Hey, I make some good stuff. My kid is the best of the best stuff I make.
Serena—and her suit—are on about a third of the songs at this weekend's School of Rock tribute to Led Zeppelin (4:00 Saturday, 1:00 Sunday at the Recher; $10). If you are in the area (and not watching the playoffs), come watch these amazing teenage musicians show off the chops they've been polishing since September, and throw yourself right back to 1975, at the Capital Centre. If I'd been born yet, I'd have gone with Andrea Palefsky.
I heard Page didn't wear The Suit that night. We've got that show beat.
But a girl? A girl could wear the hell out of that suit! So when Serena signed up for the School of Rock's Tribute to Led Zeppelin, I knew what had to be done—and, true to form, I waited until the last minute to get on it. Last Saturday, with a week to go, I dragged a friend to some thrift shops in search of white pants and a white jacket, and when I blew ten bucks on three pairs of too-tight white jeans, I dragged my kid with me to the Belair Road Goodwill. I hit the jackpot.
In case you want to know the details so you can try this at home (and you can!), I did a Google search for "dragon" and "dragon art" and "dragon clip art" and "dragon suit" "jimmy hendrix." I didn't find a single beast I liked, so I combined the perfect clip-art dragon head with the body of some guy's back tattoo, using a cut-out filter to turn the photo into art. When I liked the results, I printed the dragon out (it took four transfers—it's about 26" long) three times, and ironed it on the clothing. I did the same thing with some clip-art poppies. Then I painted over everything with fabric paint, slopping some glitter-filled house paint on the dragon scales.
Every day, my daughter walks by the pants hanging on the door of the armoire in the living room, and she says, "Those are some fucking awesome pants."
Hey, I make some good stuff. My kid is the best of the best stuff I make.
Serena—and her suit—are on about a third of the songs at this weekend's School of Rock tribute to Led Zeppelin (4:00 Saturday, 1:00 Sunday at the Recher; $10). If you are in the area (and not watching the playoffs), come watch these amazing teenage musicians show off the chops they've been polishing since September, and throw yourself right back to 1975, at the Capital Centre. If I'd been born yet, I'd have gone with Andrea Palefsky.
I heard Page didn't wear The Suit that night. We've got that show beat.
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Thursday, January 6, 2011
hermommie and the order of the feedus
Today, my daughter, Hormonie, is thirteen. She may think January 6th, the Epiphany, is about her, but it’s all about me. Hermommie woke up looking like a Death Eater, the Dark Mark under each eye, evil roots black as night, and skin of—what else?—elder. Overnight, I became the parent of a teenager. A teenanger.
It won’t be all bad, will it? It could hardly be worse than last year. And there’s evidence that she’s outgrown her parseltongue. Last night, at dinner, she told me she loved me. And I didn’t even have to give her money.
But it’s not about her, a girl whose favorite bands are Pink Floyd, Sweet, and the Records, while other girls her age are drooling over Justin Bieber; a girl who can nail the sax solo in “Us and Them,” then hit the drums on “Babe I’m Gonna Leave You” and then play the lead guitar on “Over the Hills and Far Away” and then sing “Use Somebody”—while drumming!—and sound like the record; a girl who is so quick witted that when I apologized yesterday for my foul language (“The crows are fucking amazing!”), she replied, “I don’t give a shit”; a girl who—wait! It’s not about her.
For Christmas this year, Serena got me a gift certificate for a facial. My appointment is today, but I doubt that even Gina’s powerful elderflower and polyjuice potion can turn back the withered, arthritic hands of time. I guess that's OK. Truth be told, I wear my marks of motherhood with pride (and just a dash of Photoshop magic).
All of this is just a fancy way to declare my continuing love for my daughter, despite her age and disposition, and to say, in the clearest way* that she will understand:
*Happy Birthday, Serena!
If you want to translate English to parseltongue, go to the parselmouth.
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Tuesday, November 16, 2010
verklempt

photo by Steven Parke
My daughter became a bat mitzvah a little over a week ago, and I can't find the words to describe how I feel about it: about our weekly meetings with the rabbi, about our growth individually and as a family, about our incredible daughter (who tie-dyed her own tallit and braided its fringes and who still managed to pull straight As despite adding Hebrew lessons and rabbi visits to her busy music schedule and her creature maintenance), and about the party my mother threw to celebrate this simcha with mishpucha.
I'm not sure why all my revelations emerge as sentimentality rather than wisdom, as cliché rather than poetry. I seem to be mourning. Our Wednesdays with the rabbi were some of the most sacred and treasured hours I've had in years, and putting together 120 hand-made programs kept me focused on something other than my ailments and my dying dog and my lack of employment. When it's all over, I find my bullies have been quietly building up arms and ammo against me. I am perched between kvelling and yelling, and my reflexes are sharp, despite my physical decrepitude. I have nothing but this poem I stumbled through, verklempt, the Sunday my daughter became responsible for her own goodness, her godliness.
- - - - - - - - - - - - - -
rock mitzvah
(for Serena, with a nod to Frank O'Hara)
it was a quick trade: umbilical for patch cord
my baby for bay-beh bay-beh bay-beh.
thirteen meticulous whirls past the sun
and she knows her way around a fret pattern
even before she’s fingering the tallit’s fringe.
the years are but a filmy dream that wakes up amid
ancient tongue (we have nothing if not endurance)
tremulous melody, pomp, and splendor
when all I’ve done to date is sigh. bark. write.
she must have flown here on the Puca’s back
reckless brown tresses whipping in wind
alighting at the bimah like a new angel.
I don’t see the crumbs of morning toast
on nervous lips she bit to crimson
don’t hear a skip in her smooth recitations.
so do I mourn this loss of little girl
or squash the selfish pangs and celebrate—
with a very real laughter she’d be proud of—
the way she wears her prayer shawl like wings?
Tuesday, October 19, 2010
Broken
Bur first, an interview with the Ripstick Queen, two and a half years ago.
Note: the helmet and wrist guards, the mother running beside the daughter to check for cars.
It was common knowledge that you didn’t have breakfast at the Morning Edition near Patterson Park unless you had three hours to spend. It’s not that it was too crowded—it was, but it was a narrow first floor of a rowhouse and held fifty people or so in church pews and wobbly, cast-out chairs. But it was quirky, and the food was delicious, and sometimes you were willing to wait, even though service was so bad it was obscene: a server would bring you a cup of coffee, set it down at your table, and look at you surprised when you asked for cream and sugar. Then she'd walk back for the cream, set it down at your table, then look at you surprised when you asked again for sugar, then walk back for the sugar, then set it down at your table and look at you surprised when you asked for a spoon to stir it all, then walk back for the spoon and only sometimes return.
Now imagine that you’re not at the Morning Edition for some ridiculously decadent French Toast but at the ER for x-rays and stitches after a terrible accident. You’d expect a little more from nurse. You get nice. You don't get efficient. There has to be a better way.
I'll back up. I had just turned dinner on, poured a Resurrection into a fancy glass, and sat down with my guitar to learn Radiohead's "No Surprises," when Marty came back too early from the park. Serena had fallen from her ripstick. Yes, a ripstick is a horrible piece of shit wheeled toy that I like to call “a skateboard—only dangerouser,” and she went speeding down a hill, sans helmet, sans wrist guards (not that either would have helped, as only luck spared her from a broken wrist and a brain injury). She was going too fast and dismounted, her left arm—her fret-playing arm—breaking, literally, her fall, and then her face stopped it the rest of the way. When we arrived at a local hospital's ER at 5:45, the waiting room was full. I’d forgotten what it was like here—hundreds of patients using the hospital’s emergency facility as a primary care physician—mostly because this hospital saved my life when I was in anaphylaxis after taking a dose of penicillin, and because of the hand clinic. If something was wrong with her hand, she needed to be at this place.
Serena’s face is bloody, her nose bruised, her jaw and arm too sore to move. I sign in, noting on the form next to “reason for visit” that she suffered a terrible fall in an accident. She was triaged quickly because the pair of young nurses was caught up, and she was given an ice pack for her face and told that she’d get a room as soon as one was available. More than an hour later, at 7:15, I started listening more carefully; everyone was told the same thing. So much for keeping hope and patients’ spirits alive.
The woman at registrar had told us to sit at her desk; she’d taken pity on Serena and was making phone calls trying to get her Tylenol and a room. She tells us we are going to “flex care,” as if that were some special kind of white-table-cloth restaurant that takes a little longer but has much better food. But we are still at her desk at 7:30. Finally, she gets up and cleans three rooms herself—the first (and only) sign of real initiative at the hospital—and takes us back to the Flex Care waiting room, where we wait after another fifteen minutes until the nurse comes.
Serena is given a preliminary glance—asked what hurts—and sent to x-ray. We wait there for ten minutes or so, and then Serena’s arm is x-rayed, and we are delivered back to the tiny cubbyhole to wait another half hour or so for the pediatrician. He is a cheerful Dutch guy who is pleased to tell us he studied under Serena’s pediatrician twenty years ago. The tools in our cubby don’t work, so he stretches them from the room next door, where a girl who’d had strep for more than a week and has been waiting for a doctor just a little longer than we were is being seen. That girl has had asthma since birth, and the doctor is incredulous that the mother has no asthma medicine at all, not even an emergency inhaler. The teen is told that her throat looks like strep, but test results would take two days, so she’s getting a shot of antibiotics. Two days? The ER doesn’t have a 20-minute strep test like every pediatrician’s office and Patient First on the planet? Really?
Our doctor says that Serena’s x-rays indicate a fracture, but he is waiting for confirmation from an orthopedist. He tells us a nurse will come and clean Serena’s wounds, and goes to sit at his desk and eat. He sits there for a good thirty minutes, while the nurse, who sees me lurking in the hallway and apologizes each time, saying, “I’m coming,” finally does come with an armload of stuff to clean up the blood that’s dripping from her chin and head.
I had to remind myself that the nurse was not the waitress. Yet she came to us with the coffee but not the cream, sugar, or spoon. She came with her hands full of things she needed, then left in search of things she forgot, gone a good ten minutes between, apologizing along the way. She wondered whether the triple antibiotic ointment she brought contained penicillin, despite the fact that it said “active ingredient: bacitracin” on the packet, and left for another ten minutes to find out. She put on the ointment, and we reminded her that she’d not cleaned Serena’s scraped knees, so she went back for the peroxide and water. And then she left to get more ointment. I don't blame her; she was the only nurse! It's the hospital's fault.
Where’s my fucking French Toast?
Last week, at Alonso’s, a popular restaurant and bar where I’ve been a customer nearly once a week for two years and have been treated kindly by most of the wait staff, we sat, on a busy Friday night, at a sticky, filthy spot at the bar for twenty minutes, unable to get the bartender’s attention—after taking twenty minutes to get served a beer—so I went behind the bar, grabbed a wet rag, bused the dirty dishes, and wiped the bar. It took seconds. The bartender hollered at me. Why? Because customers are not allowed behind the bar.
So how could this whole scenario been improved? I could've cleaned her myself. Marty’d already cleaned her before we arrived. This was three hours of bleeding. What about one of those triage nurses? Couldn’t they have cleaned her wounds after they took her blood pressure, in the room where they had all the equipment to do it, in a room that wasn’t being used by anyone but us because they were all caught up? What about the pediatrician in ER? Couldn’t he have done it quickly, before sitting down to dinner and waiting for the next underage patient, who didn’t show up until 9:30 p.m.?
There’s a bleeding, broken kid in the ER, and it’s just like a bad restaurant. Where’s my fucking coffee?
At 9:00, three hours and fifteen minutes after we had arrived, we are still waiting for a phone call or a visit from the orthopedist, and Serena is finally glowing with sticky ointment. I am blotting the blood drips from her chin with a tissue brought to us by the guy cleaning the rooms. At 9:30, we are sent for more x-rays, this time of the elbow, and the receptionist is talking on the phone for the first ten minutes, until I mention to Marty that no one would even know we were here if she didn’t finish her call. She hangs up and takes us back. She is the tech. She obviously doesn’t know that ER patients have been sitting for hours and hours before they reach her care.

We are back in our cubby at almost ten, and I’m threatening to leave. My back is killing me, my husband is asleep on the stretcher, and my daughter is crying again and saying fuck a lot. The doctor tells us, again, that the ortho “is coming,” but she’s been coming for the past hour, and the hospital’s not that big. It takes the nurse to tell us that “she’s in surgery, and we have no way of knowing when she’ll be finished.” But! But! You all keep saying she’s coming! As if she’s actually walking toward us! She’s not coming! She’s in surgery! Aware is different from coming! I understand aware! I want to leave, but the nurse reminds us of all the time we have invested. Do we invest ten minutes more or two hours more? Probably somewhere in between, the nurse tells us.
Is all this done to give the patient hope or shield them from the verbal hostility of frustrated patients? Is this the waitress soothing the ire of her hungry customers by telling us again and again that the food will be out shortly, that it’s next up, that she saw it back there, that it’s on the way out to us, even though the kitchen is short-staffed and has its attention on the six omelets that were easier to make than your fancy French Toast?
At last, the ortho arrives, and she spends nearly every moment of the next two hours working on Serena, stopping only to locate a cast saw because the one she had was overheating too quickly and burning Serena and to send us for a third and final, we hoped, x-ray. Fortunately, her break was set properly, and we are discharged. At midnight. Six hours and fifteen minutes after walking through the door.
Serena is just one patient. Some of the people who had arrived before or during our stay were parked on stretchers in the hallways with black eyes and bloody noses or zombiefied or comatose or just slumped over in alcoholic or drug-induced stupors. Or maybe they were just exhausted.
Let me say right now that everyone has been nice, kind, gentle, and generous. I know they were doing their best. And let me add that I haven't a clue about how to run a small business, much less an ER. I'm just a frustrated parent who saw countless missed opportunities to keep someone from waiting an hour for a glass of water. A woman got locked in the bathroom, and an alarm sounded and lights flashed, and the clean-up guy had nothing with which to open the bathroom door! He finally, and not in any real hurry (I guess he knew it wasn't a true emergency), located a screwdriver and opened the door. So I know they're understaffed and overworked (that same guy complained to us he was going on his twelfth hour of work, to which I replied that he was getting paid, and we were paying—not the same thing). I know they have a system. But things don't work this poorly at other hospitals, many of whom have hired independent consultants to fix things. I'm just suggesting that this is a hospital that needs fixing.
So what if the nurse helped one patient from start to finish, handing that patient over to the x-ray tech after cleaning the dripping blood from her chin, x-ray tech then handing the patient to the doctor while the nurse attends to the next patient, on and on until everyone is out of there or in the care of the appropriate specialist within an hour or two? Instead, there’s a waitress walking in and out of twenty cubbyhole rooms taking all the drink orders before putting a single one in, not returning to take the dinner orders until the drinks are up and delivered to each table. Where’s the manager? The food here is not worth suffering through the service.
The Morning Edition eventually closed, but we can make our own breakfast. We can’t stitch our own cuts, take x-rays, dispense pain relievers, set breaks, make casts. Still, it seems like the people who can would want to do it for grateful people, rather than tearful, weary, angry, powerless ones who feel so defeated by the system that they’re ready to walk out with serious injuries to become a drain on somebody else’s emergency room or worse—sit in the halls taking up space and being treated like they’re used to being treated—as though their lives don’t matter, which they believe. They are mostly alone and have no one to fight for them.
When we go in an ER broken, we do not expect to be broken even more. We don’t deserve it. So we either fix the ER (I am looking for a job!), or we wrap our children in foam peanuts and bubble wrap.
Note: the helmet and wrist guards, the mother running beside the daughter to check for cars.
It was common knowledge that you didn’t have breakfast at the Morning Edition near Patterson Park unless you had three hours to spend. It’s not that it was too crowded—it was, but it was a narrow first floor of a rowhouse and held fifty people or so in church pews and wobbly, cast-out chairs. But it was quirky, and the food was delicious, and sometimes you were willing to wait, even though service was so bad it was obscene: a server would bring you a cup of coffee, set it down at your table, and look at you surprised when you asked for cream and sugar. Then she'd walk back for the cream, set it down at your table, then look at you surprised when you asked again for sugar, then walk back for the sugar, then set it down at your table and look at you surprised when you asked for a spoon to stir it all, then walk back for the spoon and only sometimes return.Now imagine that you’re not at the Morning Edition for some ridiculously decadent French Toast but at the ER for x-rays and stitches after a terrible accident. You’d expect a little more from nurse. You get nice. You don't get efficient. There has to be a better way.
I'll back up. I had just turned dinner on, poured a Resurrection into a fancy glass, and sat down with my guitar to learn Radiohead's "No Surprises," when Marty came back too early from the park. Serena had fallen from her ripstick. Yes, a ripstick is a horrible piece of shit wheeled toy that I like to call “a skateboard—only dangerouser,” and she went speeding down a hill, sans helmet, sans wrist guards (not that either would have helped, as only luck spared her from a broken wrist and a brain injury). She was going too fast and dismounted, her left arm—her fret-playing arm—breaking, literally, her fall, and then her face stopped it the rest of the way. When we arrived at a local hospital's ER at 5:45, the waiting room was full. I’d forgotten what it was like here—hundreds of patients using the hospital’s emergency facility as a primary care physician—mostly because this hospital saved my life when I was in anaphylaxis after taking a dose of penicillin, and because of the hand clinic. If something was wrong with her hand, she needed to be at this place. Serena’s face is bloody, her nose bruised, her jaw and arm too sore to move. I sign in, noting on the form next to “reason for visit” that she suffered a terrible fall in an accident. She was triaged quickly because the pair of young nurses was caught up, and she was given an ice pack for her face and told that she’d get a room as soon as one was available. More than an hour later, at 7:15, I started listening more carefully; everyone was told the same thing. So much for keeping hope and patients’ spirits alive.
The woman at registrar had told us to sit at her desk; she’d taken pity on Serena and was making phone calls trying to get her Tylenol and a room. She tells us we are going to “flex care,” as if that were some special kind of white-table-cloth restaurant that takes a little longer but has much better food. But we are still at her desk at 7:30. Finally, she gets up and cleans three rooms herself—the first (and only) sign of real initiative at the hospital—and takes us back to the Flex Care waiting room, where we wait after another fifteen minutes until the nurse comes.
Serena is given a preliminary glance—asked what hurts—and sent to x-ray. We wait there for ten minutes or so, and then Serena’s arm is x-rayed, and we are delivered back to the tiny cubbyhole to wait another half hour or so for the pediatrician. He is a cheerful Dutch guy who is pleased to tell us he studied under Serena’s pediatrician twenty years ago. The tools in our cubby don’t work, so he stretches them from the room next door, where a girl who’d had strep for more than a week and has been waiting for a doctor just a little longer than we were is being seen. That girl has had asthma since birth, and the doctor is incredulous that the mother has no asthma medicine at all, not even an emergency inhaler. The teen is told that her throat looks like strep, but test results would take two days, so she’s getting a shot of antibiotics. Two days? The ER doesn’t have a 20-minute strep test like every pediatrician’s office and Patient First on the planet? Really?Our doctor says that Serena’s x-rays indicate a fracture, but he is waiting for confirmation from an orthopedist. He tells us a nurse will come and clean Serena’s wounds, and goes to sit at his desk and eat. He sits there for a good thirty minutes, while the nurse, who sees me lurking in the hallway and apologizes each time, saying, “I’m coming,” finally does come with an armload of stuff to clean up the blood that’s dripping from her chin and head.
I had to remind myself that the nurse was not the waitress. Yet she came to us with the coffee but not the cream, sugar, or spoon. She came with her hands full of things she needed, then left in search of things she forgot, gone a good ten minutes between, apologizing along the way. She wondered whether the triple antibiotic ointment she brought contained penicillin, despite the fact that it said “active ingredient: bacitracin” on the packet, and left for another ten minutes to find out. She put on the ointment, and we reminded her that she’d not cleaned Serena’s scraped knees, so she went back for the peroxide and water. And then she left to get more ointment. I don't blame her; she was the only nurse! It's the hospital's fault.
Where’s my fucking French Toast? Last week, at Alonso’s, a popular restaurant and bar where I’ve been a customer nearly once a week for two years and have been treated kindly by most of the wait staff, we sat, on a busy Friday night, at a sticky, filthy spot at the bar for twenty minutes, unable to get the bartender’s attention—after taking twenty minutes to get served a beer—so I went behind the bar, grabbed a wet rag, bused the dirty dishes, and wiped the bar. It took seconds. The bartender hollered at me. Why? Because customers are not allowed behind the bar.
So how could this whole scenario been improved? I could've cleaned her myself. Marty’d already cleaned her before we arrived. This was three hours of bleeding. What about one of those triage nurses? Couldn’t they have cleaned her wounds after they took her blood pressure, in the room where they had all the equipment to do it, in a room that wasn’t being used by anyone but us because they were all caught up? What about the pediatrician in ER? Couldn’t he have done it quickly, before sitting down to dinner and waiting for the next underage patient, who didn’t show up until 9:30 p.m.?
There’s a bleeding, broken kid in the ER, and it’s just like a bad restaurant. Where’s my fucking coffee?
At 9:00, three hours and fifteen minutes after we had arrived, we are still waiting for a phone call or a visit from the orthopedist, and Serena is finally glowing with sticky ointment. I am blotting the blood drips from her chin with a tissue brought to us by the guy cleaning the rooms. At 9:30, we are sent for more x-rays, this time of the elbow, and the receptionist is talking on the phone for the first ten minutes, until I mention to Marty that no one would even know we were here if she didn’t finish her call. She hangs up and takes us back. She is the tech. She obviously doesn’t know that ER patients have been sitting for hours and hours before they reach her care.

We are back in our cubby at almost ten, and I’m threatening to leave. My back is killing me, my husband is asleep on the stretcher, and my daughter is crying again and saying fuck a lot. The doctor tells us, again, that the ortho “is coming,” but she’s been coming for the past hour, and the hospital’s not that big. It takes the nurse to tell us that “she’s in surgery, and we have no way of knowing when she’ll be finished.” But! But! You all keep saying she’s coming! As if she’s actually walking toward us! She’s not coming! She’s in surgery! Aware is different from coming! I understand aware! I want to leave, but the nurse reminds us of all the time we have invested. Do we invest ten minutes more or two hours more? Probably somewhere in between, the nurse tells us.
Is all this done to give the patient hope or shield them from the verbal hostility of frustrated patients? Is this the waitress soothing the ire of her hungry customers by telling us again and again that the food will be out shortly, that it’s next up, that she saw it back there, that it’s on the way out to us, even though the kitchen is short-staffed and has its attention on the six omelets that were easier to make than your fancy French Toast?
At last, the ortho arrives, and she spends nearly every moment of the next two hours working on Serena, stopping only to locate a cast saw because the one she had was overheating too quickly and burning Serena and to send us for a third and final, we hoped, x-ray. Fortunately, her break was set properly, and we are discharged. At midnight. Six hours and fifteen minutes after walking through the door.
Serena is just one patient. Some of the people who had arrived before or during our stay were parked on stretchers in the hallways with black eyes and bloody noses or zombiefied or comatose or just slumped over in alcoholic or drug-induced stupors. Or maybe they were just exhausted.
Let me say right now that everyone has been nice, kind, gentle, and generous. I know they were doing their best. And let me add that I haven't a clue about how to run a small business, much less an ER. I'm just a frustrated parent who saw countless missed opportunities to keep someone from waiting an hour for a glass of water. A woman got locked in the bathroom, and an alarm sounded and lights flashed, and the clean-up guy had nothing with which to open the bathroom door! He finally, and not in any real hurry (I guess he knew it wasn't a true emergency), located a screwdriver and opened the door. So I know they're understaffed and overworked (that same guy complained to us he was going on his twelfth hour of work, to which I replied that he was getting paid, and we were paying—not the same thing). I know they have a system. But things don't work this poorly at other hospitals, many of whom have hired independent consultants to fix things. I'm just suggesting that this is a hospital that needs fixing.
So what if the nurse helped one patient from start to finish, handing that patient over to the x-ray tech after cleaning the dripping blood from her chin, x-ray tech then handing the patient to the doctor while the nurse attends to the next patient, on and on until everyone is out of there or in the care of the appropriate specialist within an hour or two? Instead, there’s a waitress walking in and out of twenty cubbyhole rooms taking all the drink orders before putting a single one in, not returning to take the dinner orders until the drinks are up and delivered to each table. Where’s the manager? The food here is not worth suffering through the service. The Morning Edition eventually closed, but we can make our own breakfast. We can’t stitch our own cuts, take x-rays, dispense pain relievers, set breaks, make casts. Still, it seems like the people who can would want to do it for grateful people, rather than tearful, weary, angry, powerless ones who feel so defeated by the system that they’re ready to walk out with serious injuries to become a drain on somebody else’s emergency room or worse—sit in the halls taking up space and being treated like they’re used to being treated—as though their lives don’t matter, which they believe. They are mostly alone and have no one to fight for them.
When we go in an ER broken, we do not expect to be broken even more. We don’t deserve it. So we either fix the ER (I am looking for a job!), or we wrap our children in foam peanuts and bubble wrap.
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Sunday, January 10, 2010
the order of the teen-ix (xii)

This is where it starts to get hairy, literally. On Wednesday, my eleven-year-old daughter became—whisper it—twelve.
On Twelfth Night, the anniversary of my own epiphany, Serena Joy Utah Miller began her after-dinner chores by dropping my new butter dish. It was an accident of course, but I was a little loud about it; I’d finally replaced the one my husband chipped in 1995.* The lid of the new dish was unharmed, but I tossed it in the trash along with the bottom in a heap of exasperation, then restored the chipped pink butter dish, a wedding gift to us, to its former spot of glory on the counter.
The next night, while cleaning up from dinner (the previous night’s leftovers of beef stew and cheese bread), Serena dropped the lid of the old butter dish, which shattered into tiny pieces on the tile floor. We all erupted momentarily, under the impression that our daughter was spending too much time watching TV and playing games on the computer, because clearly she’d lost her ability to pay attention to what she’s doing.
Then it hit me: the yelling, the inattentiveness, the rolled eyes, the appearance of humiliation when we speak to her friends, and the kicker—Wockenfuss chocolates for breakfast. I smiled the all-knowing mom smile, fished the blue lid out of the trash, washed it, and placed it on the pink base. (Now I have a hideous, mismatched butter dish, and, with my luck, no one will break it.) I decided Serena should call her band Butter Finger. She cried. As I hugged her, I wondered how much longer she’d let me.
Unlike eleven, twelve is not merely “one louder.” It is what Bob Schneider posted as his Facebook status update and what the tabloids have called Lindsay Lohan and her ilk: a drama tornado. The way I deal with anything these days in this, the year of my annoying positivity (which, incidentally, is lost on my family) is to write a song about it. “Hurricane Serena blew into town / like a hundred cannonballs / she touched down / now she’s raining axe handles / and barn doors / and I can’t find my little girl anymore.” Chorus: “a drama tornado / whisked away my daughter / dropped a house upon her / now she is a goner.”
Last night, after some random disagreement, I gave her a belated birthday present—the DVD of Harry Potter and the Half-Blood Prince. She said, “You didn’t need to get me anything. The Les Paul is sort of holding me over.” I saw a glimmer of my daughter under all that brand-spanking-new twelve-ness. Then she looked down at the movie in her hand and, in a moment of perfect self-realization, declared, “Oh my God! I am Hormone-y Granger!”
I am still waiting for the Dark Mark to appear, waiting for the Hairy Potters to dazzle her with their magic, waiting for her to choose some creep I’ll call “He Who Must Not Be Named.” But it won’t be long. The boy who asked her to the dance surprised her with a set of guitar strings and designer picks. And I hear things breaking in the distance. And 15 chocolates are now missing from the Wockenfuss box.
* We still argue about who's responsible, like it matters when you've been together for 27 years. (He is.)
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Friday, May 8, 2009
stains
When the body, which is still breathing but is destined to be a body soon, lies there like a pile of clothes until he is gently turned over, when the eyelids flutter, when blood trickles from the mouth, when the body waits for escort by wheeled siren, that actor’s part is done. The detectives examine the scene, pick up shell casings, talk into their radios. This location shoot is almost a wrap. Police tape comes down. Roads are reopened. Neighbors go inside.That’s TV—the stuff I watch every night.
The male cops are serious and handsome; the female cops are beautiful, and all their blouses plunge deep. The victim dies. (Sometimes he deserves it.) And the perp, who takes off on foot up the street, is caught.
But when you are ten feet from the lump of human who stumbled across the street after six gunshots at close range rocked your house, while you are standing in the kitchen with your husband, who’s been away all week, and you're just about to pick up your daughter from the school a half a mile away, with a bad guy on the loose, it’s not television anymore. And when the crude circle of blood in the asphalt, next to the gutter, next to your neighbor’s house, remains when the cops go home, it is not the only stain.
We waited until an hour after the shooting to pick up our daughter from school. I didn’t want her to be afraid. But Marty explained the events on their drive home, and when Serena arrived, she stood out on the deck with red eyes. We asked if she wanted to talk about it, but she turned and went in. She had other plans.I went inside moments later to find her and give her another hug. But when I got into the dining room, I could hear her quietly strumming a guitar and singing. I didn’t want her to stop, but I wanted to preserve the moment, so I grabbed the camera—the same camera I used to shoot that blotch of blood on the pavement next to the cell phone and the pile of clothes—to spy on her as she strummed, then wrote in her journal, then strummed again.* I could barely hold the camera steady for my crying.
Today was the first beautiful day in more than a week. I walked a few miles, mowed my lawn, picked up my husband from his camping trip. And then I heard the six gunshots and called 911. I thought the day was bloodied, ruined. But my daughter redeemed it.
A little while ago, she came into the kitchen and said, “I’m angry. Do you mind if I cuss to get my anger out?” I told her I didn’t. And as she went down the basement stairs (on her way to watch the TV she bemoans in her song), she said, “That guy’s a mother-fucking asshole.”
Lyrics by Serena Joy Utah Miller
Sirens flaring,
TV blaring,
Tell me what you make of this.
The world has finally turned around.
We all live, and we all die
We hear God's deafening cry.
We deserve to die
If we can't live with one another.
Chorus:
We all deserve to die
If we can't live with each other
(stop; whisper "die")
*I have her permission to use this video.
If you can't see the video above, use this screen below.
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